The Size Up Promise

Still stretching? You shouldn’t have to choose between buying the plugs you want now and waiting until you reach your next size.

With The Size-Up Promise, if you purchase an eligible pair from us and move up one size within 6 months, you can get 40% off the same style in your next size.

How It Works

  1. Purchase an eligible pair of plugs or tunnels from ThePlugCrate's official website.
  2. If you move up one size within 6 months of your original purchase, contact us with your original order number.
  3. We’ll verify your purchase and confirm that the next size is available.
  4. Once approved, we’ll send you a 40% off discount code for the same product in your next size.

You keep your original pair. There is no trade-in or return required.

Eligibility

To qualify for The Size-Up Promise:

  • The original item must have been purchased directly from ThePlugCrate.
  • The request must be made within 6 months of the original order date.
  • The discount applies to the same product/style purchased in the original order.
  • The new pair must be the next available size up from the size originally purchased.
  • The original purchase must not have been refunded, cancelled, or charged back.

Discount

Approved Size-Up Promise claims receive:

40% off the same style in your next size.

The discount applies to the eligible product only and does not apply to shipping, taxes, or other items in the order.

One Redemption Per Pair

Each qualifying pair is eligible for one Size-Up Promise redemption.

For example, if you originally purchased a pair in 12mm and later use the Size-Up Promise to purchase the same style in 14mm, the original 12mm purchase cannot be used again for another Size-Up Promise claim.

Availability

The next size must be available for purchase at the time you redeem your Size-Up Promise.

We cannot guarantee that every style, material, color, or size will remain available for the full 6-month eligibility period.

If the exact product has been discontinued or the next size is unavailable, contact us and we’ll let you know what options may be available.

Promotions & Discount Codes

The Size-Up Promise discount:

  • cannot be combined with other discount codes unless otherwise stated
  • may not be combined with certain sales or promotional offers
  • has no cash value
  • cannot be transferred to another customer
  • cannot be applied retroactively to a previous order

Natural Stone Products

Natural stone jewelry can vary in color, pattern, veining, inclusions, and overall appearance.

Your Size-Up Promise replacement pair may not look identical to your original pair. These natural variations are part of what makes each piece unique.

No Return Required

You do not need to send your original plugs or tunnels back to us.

For hygiene reasons, worn body jewelry should not be returned unless specifically authorized under our standard store policies.

How to Claim Your Size-Up Promise

When you’re ready to move up, contact us and include:

  • your original order number
  • the product you purchased
  • your original size
  • the size you’re moving up to

Once we verify your eligibility, we’ll send you your Size-Up Promise discount code.

Additional Terms

ThePlugCrate reserves the right to:

  • verify all Size-Up Promise claims
  • refuse claims that do not meet the eligibility requirements
  • exclude certain products, collections, limited releases, clearance items, or promotional items
  • modify or discontinue The Size-Up Promise for future purchases

Any changes to the program will not affect qualifying purchases made while the applicable Size-Up Promise terms were in effect.

The Size-Up Promise is intended for customers legitimately progressing to their next stretched-ear size and may not be used for resale, bulk purchasing, or other misuse.

Questions? Contact us and we’ll help you figure out whether your purchase qualifies.

Safe Stretching Note: The Size-Up Promise is not a recommendation to stretch on any particular timeline. Only size up when your ears are fully ready, and follow safe stretching practices or guidance from a qualified piercer.