Return / Cancellation Policy

All subscriptions are recurring and must be canceled by the customer. We do not offer partial refunds on pre-paid subscriptions. All subscriptions renew on the 1st of every month. Subscriptions can be canceled through the account management page, or by contacting us at support@theplugcrate.com

Refunds available within 24 hours of purchase for one time sales. Please contact us before your product ships. For subscriptions and subscription renewals refunds are available within 48 hours of purchase. Due to the nature of plugs and other body jewelry we do not accept returns or exchanges of any kind once an order has been shipped. Please ensure you are purchasing the correct size prior to placing your order.


Additional non-returnable items:
Gift cards
Downloadable software products

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@theplugcrate.com

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@theplugcrate.com for return shipping information.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We are not responsible for lost or stolen packages.

Based on 2317 reviews
81%
(1883)
10%
(225)
5%
(115)
1%
(29)
3%
(65)

Fit perfectly

Love the wooden like design

Expensive for what they are I wish I hadn't shopped here

Not happy at all.

Thought they'd be more dense.
You can buy these for like four dollars on Amazon. Not shopping there again.

Lack flash other than that nice quality

As described. Big fan.

For great and looks exactly how I hoped they would.

Love

Love everything I ordered looked exactly like it did.Online, I will definitely order again.And it wasn't my first time ordering

Unicorn glass

They are amazing, fit nicely and I get a lot of compliments on them

Big D energy

Thank you again, i got the glow in the dark plugs

The best

Love my plugs

Lighter than I thought theyd be. Reallt great for the price.

They are amazing and i love them. Only issue is that one of them came chiped. Most likley from shipping.

Amazing customer service

I accidentally ordered the wrong size, contacted them about my mistake and it was taken care of the same day. Received the correct size and couldn't be happier with my new Obsidian plugs

C
Black Silicone Plugs
Caitlin Shea

Black Silicone Plugs

S
Purple Unicorn Glass Plugs
Stephanie Reynolds

Purple Unicorn Glass Plugs

Awesome!

Really like these, do wish they were just a bit brighter

Cappuccino Jasper Stone Plugs

Great plugs, great prices, great selection

I got 3 pairs plus my free pair. They didn't give me cheap ones either for the free pair. Couldn't be happier with my purchase. Will be buying more when needed

Retro Turquoise Stone Plugs

i love the quality of the plugs. i dropped them a few times and was surprised how strongly theyve held up.

Thank you for the replacements

Replaced

Thank you for replacing plugs that were lost in delivery .