FAQ

What is The Plug Crate?
A: The Plug Crate is the premiere monthly subscription box for plugs and tunnels. Our expert team scours the globe for some of the trendiest, and highest quality designs available. On the week of 18th we mail out your crate or mailer containing plugs or tunnels we're confident you'll love.

When will I receive my order?
A: All Plug Crate boxes are shipped out on the week of the 18th. All orders must be placed before the 15th to qualify for that months shipment. If your order is placed on or after the 15th you will receive your order the following month.

How is billing handled?
A: You will be billed at the time you place your order. If you subscribed before the cutoff date of the 15th, your next crate will be billed on the 1st of the following month. If you subscribed AFTER the cutoff date, you will not be re-billed on the 1st since you have already paid for that month's crate. Example: If you subscribe on May 3, your crate will ship May 18th, and you will be re-billed for the following crate on June 1st. If you subscribed on May 16th, you have missed the cutoff date for the May crate and your purchase was for the June crate so you will NOT be billed on June 1st and your crate will ship June 18th. The next bill date would be July 1st. All purchases including "Gift" purchases are auto renewing.

Do you ship outside of the United States?
A: We also ship to Canada and Europe, however, additional shipping fees apply. Customers are also responsible for paying any customs fees and taxes associated with the shipment.

Can I prepay for longer periods?
A: We also offer 3 month, and 6 month subscriptions to maximize savings.

Do you provide a tracking number?
A: We provide you with tracking information for US bound crates once your shipping label has been printed. This usually occurs after the 15th of every month. We do not offer tracking for European and Canadian crates.

Can I change my selected size?
A: You can absolutely change your size by visiting your account page and selecting the subscription you would like to change. Make sure to make these changes prior to your next billing date to ensure we send you the correct plugs. If changes are made after you've been billed we can't promise those changes will be reflected in that month's crate. Feel free to contact our support team if you are concerned about receiving the correct size.

Does everyone receive the same plugs?
No, plugs will vary according to size, selected style preference, as well as available stock. We promise never to send you the same pair twice!

What is your return policy?
Refunds are only available within 24 hours of purchase. We cannot issue partial refunds on 3, or 6 month subscriptions. Due to nature of body jewelry, we cannot accept returns. Cancellations should be placed prior to 1st of the month.

My plugs are too big/small.
Due to the handmade nature of organic plugs, some sizes can vary up to .5mm If you believe you've been shipped the wrong size please contact the support team.
Based on 2279 reviews
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10%
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1%
(28)
3%
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Fast shipping great products 👌

Too small - i ordered the size i needed but they must run small

The Best

Another fantastic set! Thanks guys!

Amazing

They did not have thos in stock, they were super helpful. I even let them pick me out a mystery pair to replace this one. They did not disappoint.

The color of these is way closer to a pink, not a purple. The flare is also a bit bigger than I'd have liked but they do fit and are comfortable to wear, so that's a plus.

They look great.

Since getting them I've had at least 12 compliments on how they are "captivating" and "eye drawing." I was going to wear them backwards but they have eyes on both sides which makes them even better!

I absolutely love this company and the subscription. I personally struggle with wanting EVERYTHING, with a subscription i get cooler plugs than the ones i thought about buying! So glad to get this subscription back!!!

Nice

Plugs fit great! Three days after purchase I had comments on how good they looked.

The Plug Crate Subscription

Excellent i like it!!!! 👍

C
Glass Galaxy Plugs
Chad Antonson
Beautiful

The angle and intensity of light and different points of view really highlight the 3D appearance of the galaxy. Blue intensifies with more light.

Month to month

I was super stoked to get my plugs every month! I have been impressed with the quality of materials that the plugs are made from! Never disappointed and ware all the plugs I have currently and always switching them out! Can’t wait to get the next pair!

Awesome 2 sets

They are amazing and perfect, my only downfall was I wish the wear size was wider i got thicker lobes

Great looking earrings

Black Obsidian Stone Plugs

A
Black Agate Stone Tunnels
Andrew Quinones
Nice quality

I dnt think I got what I ordered but they got some dope plugs for alright price

Not what I expected but happy

The color was different but was surprisingly happy and they fit in my ears perfectly so thank you plug crate

Amazing quality.

Love how thin they are, super comfortable and I love the color

I love how thin they are, super comfortable too

Look nothing like the pic

so good i got this for my bf

Beautiful plugs